STORE POLICY

CUSTOMER CARE

Welcome to IT'S MY STORE

At IT'S MY STORE, we believe luxury is defined by quality, authenticity, and timeless design. Every product is created to become part of your journey, and our commitment extends beyond craftsmanship to the experience you have with our brand.

By using our website and placing an order, you agree to the following Store Policy. This policy complies with applicable consumer protection laws in the United Kingdom.

Our Commitment

We are dedicated to offering products that combine:

Premium materials and genuine craftsmanship
Timeless, functional design
Careful quality inspection before dispatch
Transparent customer service from purchase to delivery

Every piece is designed to deliver lasting value rather than temporary trends.

Product Information

We strive to ensure that all product descriptions, dimensions, colours and images accurately represent each item.

Because many of our leather products are made from natural materials:

Grain and texture may vary slightly.
Natural markings are part of the leather's character and are not considered defects.
Colours may appear slightly different depending on your screen settings.

These variations make every piece uniquely yours.

Pricing & Payments

All prices displayed on our website are shown in the selected currency and include VAT where applicable for UK orders.

We accept secure payments through trusted payment providers. Orders will only be processed after successful payment authorisation.

We reserve the right to correct pricing errors or cancel orders affected by obvious pricing mistakes before dispatch, with a full refund if payment has already been taken.

Order Acceptance

Once your order is placed, you'll receive an order confirmation by email. This confirmation acknowledges receipt of your order but does not constitute acceptance.

A contract is formed only when your order has been dispatched and you receive a shipping confirmation.

Quality Guarantee

Every IT'S MY STORE product undergoes careful inspection before leaving our workshop.

If your item presents a manufacturing fault, we will offer an appropriate remedy in accordance with your statutory rights, including repair, replacement or refund where applicable.

Normal wear, accidental damage, improper storage or misuse are not considered manufacturing defects.

Intellectual Property

All content on this website—including photographs, logos, product designs, text, graphics and branding—is the intellectual property of IT'S MY STORE and may not be reproduced, copied or distributed without written permission.

Privacy & Security

Your personal information is collected and processed only for purposes related to:

Processing your orders
Customer support
Delivery and payment services
Legal and accounting obligations

We never sell your personal data to third parties. Our Privacy Policy explains how your information is stored and protected.

Limitation of Liability

IT'S MY STORE is responsible for supplying products that conform to their description, are of satisfactory quality and are fit for their intended purpose, as required under UK consumer law.

Nothing in this policy limits or excludes your statutory consumer rights.

Contact

If you have any questions regarding our policies or your order, we're here to help.

IT'S MY STORE

Customer Care: itsmystore.contato@outlook.com

Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT)

Our Philosophy

We don't create products to be replaced. We create pieces to be remembered.

Thank you for choosing IT'S MY STORE — where craftsmanship becomes part of your story.

PRIVACY & SAFETY

At IT'S MY STORE, your trust is as valuable as the craftsmanship behind every piece we create. We are committed to protecting your privacy, securing your personal information, and providing a safe shopping experience in accordance with the UK GDPR and the Data Protection Act 2018.

Governo do Reino Unido

Your Privacy Matters

When you shop with us, we collect only the information necessary to provide our services, including:

Processing and delivering your orders
Secure payment verification
Customer support and warranty assistance
Order updates and shipping notifications
Improving your shopping experience

We never sell or rent your personal data to third parties.

Information We Collect

Depending on your interaction with our website, we may collect:

Personal Information

Purpose

Name

Order processing

Email address

Confirmations & support

Shipping & billing address

Delivery

Telephone number

Delivery updates (when required)

Payment details

Secure payment processing

Payment card information is never stored by IT'S MY STORE. All transactions are processed through encrypted, PCI-compliant payment providers.

Safe & Secure Payments

Your security is our priority.

Our website uses:

SSL encrypted connections (HTTPS)
Secure payment gateways
Fraud prevention and payment verification
Industry-standard encryption technologies

This helps protect your personal and financial information during every transaction.

How We Use Your Data

Your information is used only when we have a lawful basis to do so, including:

Fulfilling your purchase contract
Meeting legal and tax obligations
Responding to customer enquiries
Sending marketing communications only with your consent

You can unsubscribe from promotional emails at any time.

Cookies

We use cookies to improve website performance and personalise your browsing experience.

Cookies help us:

Remember your shopping cart
Save your preferences
Measure website performance
Improve navigation and usability

You may disable cookies through your browser settings, although some website features may not function correctly.

Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to certain processing
Withdraw marketing consent at any time
Request a copy of the personal information we hold about you

To exercise any of these rights, simply contact our Customer Care team.

Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Provide warranty and customer support
Comply with legal, accounting and tax obligations

Once no longer required, your data is securely deleted or anonymised.

Third-Party Services

To operate our store, we may share limited information with trusted partners such as:

Payment providers
Shipping and courier services
Fraud prevention services
Website analytics providers

These partners process data only to perform their services and are required to protect your information.

Contact Us

If you have any questions about this Privacy & Safety Policy or how your information is handled, we're here to help.

IT'S MY STORE — Customer Care

Email: itsmystore.contato@outlook.com

Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT)

WHOLESALE INQUIRIES

Let's build something timeless together.

At IT'S MY STORE, we partner with carefully selected boutiques, concept stores and premium retailers who share our passion for craftsmanship, timeless design and exceptional quality.

Our wholesale program is designed for businesses seeking distinctive leather accessories that combine contemporary elegance with lasting value.

Why partner with us?

Premium handcrafted leather goods with timeless appeal
Exclusive collections designed for modern luxury retail
Competitive wholesale pricing and attractive margins
Low minimum order quantities for qualified partners
Reliable worldwide shipping from the United Kingdom
Dedicated support throughout your wholesale journey

Who can apply?

We welcome inquiries from:

Fashion boutiques
Concept stores
Department stores
Lifestyle retailers
Online premium fashion retailers

All applications are individually reviewed to ensure alignment with our brand values and retail positioning.

How to become a stockist

Please email our wholesale team with the following information:

Business name
Store location (City & Country)
Website or social media
Type of retail business
Estimated opening order

Wholesale Contact